Refund policy

Cancelling before dispatch

You can cancel your order at any time before it's dispatched, including pre-orders, and we'll refund you in full.

Changed your mind after delivery?

You have 14 days from delivery to tell us you'd like to return your order. For hygiene reasons, hair can only be returned if the pack is unopened with its seal intact. We can't take back opened packs unless they're faulty or not what you ordered.

To return an unopened pack, email us at hello@thebelezahair.co.uk within 14 days of delivery and we'll send you the return address. Then post the pack to us within 14 days of telling us. Return postage is paid by you. We'd recommend a tracked service, because we can't refund a parcel that doesn't reach us.

Faulty or wrong items

If your hair arrives faulty, or we've sent the wrong curl or colour, tell us within 30 days of delivery, whether the pack is opened or not. We'll refund you in full, or send a replacement if you'd prefer, and we'll cover the return postage. If a fault caused by how the hair was made shows up after 30 days, get in touch and we'll put it right.

Curl lost to heat isn't a fault. Straightening this hair is permanent, which we explain on every product page.

How refunds are paid

We refund to your original payment method within 14 days of receiving your return, or proof that you've sent it. The refund covers the price of the hair and any standard delivery charge you paid. If you paid extra for express delivery, that extra isn't refunded.

Questions

Email hello@thebelezahair.co.uk and we'll reply within 2 working days.